E-tray tests

aparal66_96318 Mon, 10/16/2017 - 13:29

Dear Eu training,

On 2 October I bought in your website your offer of 20 e-tray tests+webinar. Following the discussions in the Forum I understood that there are only 13 e-tray tests availiable! I was curious what the 14+ tests would be like (older/AST tests?) 

By last night I had completed 13 of them with no problem. This morning I took the day off from  work to proceed. I did 2 further tests and realised that I had done both of them before! I plan anyway to repeat all tests after completing the series, to also see my improvement.

What is further furstrating with the 13+ additional tests is that they run in a random order, with no relevance or reference to the same test taken last week! I had to spent some time trying to identify the corresponding tests of the 13 initial package and to compare my previous and current results!

I think this is not acceptable, neither selling twice the same test(s).

best,

Apostolos

Dear Apostolos,

David @ EU Training Wed, 10/18/2017 - 08:45

Dear Apostolos,

Thank you for bringing this issue to our attention.

Indeed, we currently offer 13 sets of E-Tray exercises and never had any package that included 20 exercises. However we had a bug that caused duplicated question quotas in case of bundle purchases. On 2nd October the full package contained 10 E-Trays and due to the bug you ended up with 20 exercises instead.

We apologise for the inconvenience caused to you and kindly ask you to consider the 3 additional tests as a commercial gesture and compensation from us.

Best regards, David