Terms of use

The http://www.eutraining.eu/ website (hereinafter referred to as the “Website”, including also all other URLs that are forwarded to the Website) is operated by Arboreus Online Training Services Ltd. (registered seat: Rumbach Sebestyén u. 12/A, 1075 Budapest, Hungary; registered with the Court Registration under no. 01-09-902506) (hereinafter referred to as “Arboreus”).

The use of this Website by any individual or entity is subject to full compliance with these Terms of Use and to our Privacy Policy. Users shall read both these documents carefully before start using the Website or subscribe to any of our services. If you do not agree with any of these terms, please exit the Website. The Website reserves the right to deny access to any person who violates this Terms of Use.

Copyright

Arboreus is an independent private company and is never to be represented as part of any EU institution, governmental agency, international organisation, or similar.

IMPORTANT: We fully respect copyright laws and content, therefore we only offer e-learning, questions, tests and study materials that were independently compiled and do not infringe anyone's rights. All information, content, services and software displayed on the Website, including for example the online tests, the e-learning courses, study materials, e-books, texts, photographs, images, illustrations, html, source and object codes, trademarks, designs, logos, and the like (collectively, the Content), as well as its selection and arrangement, is owned by Arboreus or its licensors and suppliers.

Copyright Complaints

The Website respects the intellectual property of others. If you believe your work has been copied in a way that constitutes copyright infringement or are aware of any infringing material on the Website, please contact us immediately at the address listed below under the heading Contact Us.

Terms of Using the Website

The Content can be accessed and used solely for the purposes of the relevant customer’s own, non-commercial use of this Website. Access to the Website shall not be shared with any third party. Sharing accounts on the Website constitutes a breach of these Terms of Use.

Unless explicitly indicated otherwise, the Content can be used only online. However, the Website contains certain materials (such as e-books or study materials) that are explicitly offered for downloading or printing. Users are allowed to download and/or print such portion of the Content solely for their own, non-commercial use, provided that they do not remove any trademark, copyright or other notice from such Content.

If you operate a website and wish to link to the Website, you may do so provided you agree to cease such link upon request from Arboreus.

No other use is permitted without prior written permission by Arboreus. Users are strictly prohibited from, for example, republishing any portion of the Content on any Internet, Intranet or extranet site or incorporate the Content in any database, compilation, archive or cache, book or other form of media. Users may not distribute any Content to others, whether or not for payment or other consideration, and may not modify, copy, frame, cache, reproduce, sell, publish, transmit, display or otherwise use any portion of the Content for any purpose not explicitly authorized herein. Users may not scrape or otherwise copy the Content without permission.

Users shall not decompile, reverse engineer or disassemble any software or other products or processes accessible through the Website, or insert any code or product or manipulate the content of the Website in any way that affects the user's experience, and or use any data mining, data gathering or extraction method.

Requests to use Content for any purpose other than as permitted in these Terms of Use should be directed to Arboreus in writing. It is in Arboreus sole discretion to decide whether to permit such a request.

Only discount codes sent via the official customer support email address (support@support.eutraining.eu), published, sent or distributed by Online EU Training; or sent and distributed by our authorised partners can be used for purchases on the website. Only one discount code can be used per purchase. Discount codes shall be used upon purchase and are not permitted retroactively. Any unauthorised use is strictly forbidden.

Membership and Registration

Registration to the Website is free of charge. However, unless expressly indicated otherwise, our services are only available to users who pay for the relevant subscription.

By registering at the Website, users accept responsibility for all activities that occur under their respective account or password, and agree not to sell, transfer or assign their Membership or any Membership rights. Arboreus reserves the right to terminate a user’s Membership if more than one individuals access the Website using any single user name or password. Users are responsible for maintaining the confidentiality of their password and for restricting access to their computer so others may not access the Website using their name in whole or in part without Arboreus’ permission. Users who believe that someone has accessed the Website using their user name and password, shall contact us immediately.

By accepting these Terms of Use, users agree to pay all subscription fees and any other charges incurred in connection with their user name and password at the rates in effect when the charges were incurred. Users are responsible for all fees and charges incurred to access the Website through an Internet access provider or other third party service. Users may any time notify us by e-mail of their decision to terminate their account.

Information and Content Provided by the Users

By providing information to, communicating with, and/or placing material on the Website, including for example communication during registration, communication on any of the Website bulletin board, message or chat area, posting any resume or other content, users shall represent and warrant: (1) they own or otherwise have all necessary rights to the content they provide and the rights to use it as provided in these Terms of Use; (2) all information they provide is true, accurate, current and complete, and does not violate these Terms of Use; and, (3) the content will not cause harm or injury to Arboreus or any other person or entity. Using a name other than your own legal name is prohibited (except in those specific areas of the Website that specifically ask for unique, fictitious names, e.g., login name).

Please note that Arboreus does not accept unsolicited materials or ideas for use or publication. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and you are waiving any claim against Arboreus and its affiliates regarding the use of such materials and ideas.

Transactions, payment and e-commerce on the Website

Users of the Website may elect to engage in a transaction involving the purchase of one or more tests, downloadable study materials, e-learning courses, job ads, web-conferences, webinars and/or other services.

Credit card transactions at the Website are handled by third party payment service providers, such as Realex Payments and PayPal. These payment service providers’ use their very best efforts to make payment transactions as secure as possible. Arboreus also uses its best efforts to clear any potential issues raised by its customers concerning payments. Nevertheless, Arboreus cannot be held liable for the safety and other related issues of credit card processing or other payment methods. As discussed in its Privacy Policy, Arboreus or the Website do not store or have access to confidential credit card data of its users.

Refund Policy

Full refund of the purchase price can be made within 3 calendar days after purchase but only before the user began to use any of the Content it purchased. Once the user started to use the items it purchased, only a pro-rata refund is possible and only in case of a non-resolvable technical problem. Non-resolvable technical problem shall mean a situation where technical errors make access to the Content purchased impossible for more than 72 hours. Maintenance of the Website and other events announced on the Website at least 4 hours prior to the commencement of the planned event shall not qualify as non-resolvable technical problems. Refund will be made as soon as possible and in all cases payment shall be initiated within 4 weeks after the claim for refund was approved by Arboreus.

Classroom Training Sessions

Only full payment of the participation fee will secure a place at the training session
A training session is only confirmed when a Confirmation Email is sent (once minimum numbers have been reached).
Training sessions will be cancelled and full participation fees refunded if the number of registered attendees does not reach the minimum required
EU Training reserves the right to cancel an in-person event (participants physically attend) 5 business days before the event date, and will fully refund the participation fee
EU Training reserves the right to cancel a virtual event (participants join through an online platform) 2 business days before the event date, and will fully refund the participation fee

Cancellation Policy (If you choose to withdraw from a classroom training session booking):

Cancellation up to 8 working days before the classroom training session's date: 100% refund
Cancellation 7-6 working days before the classroom training session's date: 50% refund
Cancellations from 5 or less working days before the classroom training session's date: NO REFUND

Interactive Areas

Arboreus does not interfere with the free communication and interaction among the users using the interactive features of the Website. Forum notes, blog comments, or other messages or posts are removed by Arboreus only in exceptional cases, such as spam, copyright infringement, extreme profanity, advertising of a competing service, website or product, or information and comments that are irrelevant or do not fit the style, topic and context of the Website.

Communications with Third Parties through the Website

Users’ dealings or communications through the Website with any party other than Arboreus are solely between the user and that third party. Arboreus shall not be responsible for any aspect of such communications or dealings.

Content on the Website may be linked to content (such as information, advertisements, etc.) that is actually created or hosted by a third party. Arboreus shall not be responsible for such third party content. It is the users’ responsibility to check the applicable terms of service and privacy policies of such third party websites or content when accessing them.

General Disclaimer and Limitation of Liability

While Arboreus uses reasonable efforts to publish accurate and up-to-date information on the Website, it makes no warranties or representations as to the accuracy of the Content and shall assume no liability or responsibility for any error or omission in the Content. Arboreus shall have no responsibility for actions of third parties or for content provided or posted by others on or through the Website.

USE OF THE WEBSITE IS AT THE USERS’ OWN RISK. ALL CONTENT IS PROVIDED AS IS AND AS AVAILABLE. ARBOREUS, ITS QUOTAHOLDERS, MANAGEMENT, EMPLOYEES, AGENTS, CONTENT PROVIDERS OR LICENSORS OF ANY OF THEM MAKES ANY REPRESENTATION OR WARRANTY OF ANY KIND REGARDING THE WEBSITE, THE CONTENT, ANY ADVERTISING MATERIAL, INFORMATION, PRODUCTS OR SERVICES AVAILABLE ON OR THROUGH THE WEBSITE, AND/OR THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE WEBSITE OR SUCH CONTENT OR SERVICES. ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, ARE SPECIFICALLY DISCLAIMED. THE WEBSITE IS NOT RESPONSIBLE OR LIABLE FOR CONTENT POSTED BY THIRD PARTIES, ACTIONS OF ANY THIRD PARTY, OR FOR ANY DAMAGE TO, OR VIRUS THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY.

THE WEBSITE CONTAINS CONTENT THAT MAY INCLUDE FACTS, VIEWS, OPINIONS, STATEMENTS AND RECOMMENDATIONS OF THIRD PARTY INDIVIDUALS AND ORGANISATIONS. THE WEBSITE DOES NOT REPRESENT OR ENDORSE THE ACCURACY, CURRENTNESS OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION DISPLAYED, UPLOADED OR DISTRIBUTED THROUGH OR IN RELATION TO THE WEBSITE. ANY RELIANCE UPON ANY SUCH OPINION, ADVICE, STATEMENT OR INFORMATION IS AT THE USER’S SOLE RISK.

IN NO EVENT SHALL ABROREUS BE LIABLE FOR ANY DAMAGES, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES, SUCH AS DAMAGES RELATED TO UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, THE CONTENT OR ANY ERRORS OR OMISSIONS IN THE CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Please also note that Arboreus test materials are designed as preparation and practice tools intended to model EPSO tests as closely as possible. EPSO's test design methodology, however, is confidential and Arboreus cannot guarantee that good performance in Online EU Training tests will result in good performance in EPSO tests. While Arboreus cannot guarantee success at any EPSO exam by purchasing products on Online EU Training, we do provide Europe's most comprehensive exam preparation tools.

Indemnity

USERS SHALL HEREBY AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS ARBOREUS, ITS QUOTAHOLDERS, MANAGERS, EMPLOYEES, PARTNERS, SUPPLIERS, LICENSORS, REPRESENTATIVES, CONTRACTORS, AGENTS AND CUSTOMERS, FROM ANY AND ALL CLAIMS (INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR DEFAMATION, PRIVACY AND INTELLECTUAL PROPERTY INFRINGEMENT) AND DAMAGES (INCLUDING ATTORNEYS' FEES AND COURT COSTS) ARISING FROM OR RELATING TO ANY ALLEGATION REGARDING: (1) THEIR USE OF THE WEBSITE; (2) USE OF ANY CONTENT OR INFORMATION THEY PROVIDE THROUGH THE WEBSITE; (3) INFORMATION OR MATERIAL POSTED OR TRANSMITTED THROUGH THEIR MEMBERSHIP ACCOUNT, EVEN IF NOT POSTED BY THEM; AND, (4) ANY VIOLATION OF THIS AGREEMENT BY THEM.

Fair Use Policy

These Terms of Use were designed to comprehensively cover issues that may arise in connection with the use of this Website. However, there may still be situations not expressly foreseen herein. All such situations not expressly regulated herein, shall be subject to a general requirement of fair use. This means that users of the Website shall, in all respect, comply with generally accepted standards of fairness in their use of this Website.

Arboreus’ Right to Terminate

Arboreus shall be entitled to terminate its contractual relationship with any party in case of any violation of these Terms of Use. In case of such termination for cause, the termination shall take immediate effect. In addition, Arboreus shall be authorised to terminate without cause any agreement concluded in connection with the use of the Website.

Changes to these Terms of Use

Arboreus reserves the right to change these Terms of Use at any time at its own discretion and to notify users of any such changes solely by changing this Terms of Use. The continued use of the Website after the posting of any amended Terms of Use shall constitute the user’s agreement to be bound by any such changes. The use of this Website prior to the time this Terms of Use was posted will be governed according to the Terms of Use that applied at the time of your use.

These Terms of Use were last updated on 15 October 2020.

Arboreus may modify, suspend, discontinue or restrict the use of any portion of the Website, including the availability of any portion of the Content at any time, without notice or liability. Arboreus may deny access to any person or user at any time if in Arboreus’ view such person failed to comply with the terms herein.

In addition, Arboreus may at any time and without notice transfer any rights and obligations under these Terms of Service and Arboreus’ agreement with its users to any third party.

Jurisdiction

Any cause of action against Arboreus shall be filed with the competent court within 3 months of the time in which the events giving rise to such claim began. No such claim may be brought as a class action or similar legal instrument. The ordinary courts of the Republic of Hungary shall have exclusive jurisdiction to decide any dispute arising out of or in connection with these Terms of Service, the use of the Website and/or any user’s agreement with Arboreus.

Any failure of Arboreus to enforce or exercise any provision of these Terms of Service and/or the users’ agreement with Arboreus and/or any related rights shall not constitute a waiver of that right or provision.

In the event of termination of a user’s agreement with Arboreus, the following provisions shall survive: the provisions regarding limitations on the user’s use of Content, the limitations of Arboreus’ liability and the user’s indemnification obligations.

EU Training Black Friday Game Rules (26-28 November 2024)

1. Game Title and Organizer

The promotional game is titled "Black Friday 2024" (hereinafter referred to as the "Game"). The organizer of the Game is Arboreus Online Training Services Ltd., with its registered office at Budapest, Rumbach Sebestyén u. 12, 1075, Hungary, registered with the Court Registration under no. 01-09-902506, hereinafter referred to as "Organizer."

2. Eligibility

The Game is open to all natural persons who are at least 18 years of age and are residents of countries where such contests are legally permitted (hereinafter referred to as "Participant"). Employees of Arboreus, their immediate family members, as well as individuals and employees involved in the administration of the Game, are not eligible to participate.

3. Game Period

The Game will run from 14:00 on 26 November 2024 to 23:59 on 28 November 2024. Entries must be submitted during this period. Purchases for entry must also occur within this timeframe. The timestamp of the submission on the Organizer’s server is considered the time of entry.

4. How to Participate

Participants must:

Guess the discount codes via Facebook comments: Each day, a new set of clues related to a specific product discount will be posted on our Facebook page. Participants must guess the discount code based on the clues and post their guess in the comments section of the clue post.

5. Prizes

Three winners will be randomly chosen from participants who correctly guess any discount code during the Game. Each winner will receive 20 virtual euros to use on the EU Training website. The virtual euros have no cash value and can be redeemed against any purchase on the website.

6. Winner Selection

Winners will be randomly selected from eligible entries that correctly guessed the discount code. The draw will be conducted on 29 November 2024 via commentpicker.com. Winners will be notified via Facebook comments within 48 hours of the draw.

7. General Conditions

Participation in the Game constitutes participants’ full and unconditional agreement to and acceptance of these Official Rules.
The Organizer reserves the right to cancel, suspend, or modify the Game if fraud, technical failures, or any other factor beyond the Organizer’s reasonable control impairs the integrity or proper functioning of the Game, as determined by the Organizer in its sole discretion.
This promotion is in no way sponsored, endorsed, or administered by, or associated with Facebook, Instagram, or any other social network.

8. Data Protection

By participating in this Game, entrants agree that any personal data supplied during the course of this promotion may be used by EU Training for the purposes of administering the contest. Data will be processed in accordance with EU Training’s privacy policy.

9. Liability

EU Training is not responsible for any incorrect or inaccurate information, whether caused by website users, tampering, hacking, or by any equipment or programming associated with or utilized in the Game.