Dear Eu training,
On 2 October I bought in your website your offer of 20 e-tray tests+webinar. Following the discussions in the Forum I understood that there are only 13 e-tray tests availiable! I was curious what the 14+ tests would be like (older/AST tests?)
By last night I had completed 13 of them with no problem. This morning I took the day off from work to proceed. I did 2 further tests and realised that I had done both of them before! I plan anyway to repeat all tests after completing the series, to also see my improvement.
What is further furstrating with the 13+ additional tests is that they run in a random order, with no relevance or reference to the same test taken last week! I had to spent some time trying to identify the corresponding tests of the 13 initial package and to compare my previous and current results!
I think this is not acceptable, neither selling twice the same test(s).
best,
Apostolos
Dear Apostolos,
Dear Apostolos,
Thank you for bringing this issue to our attention.
Indeed, we currently offer 13 sets of E-Tray exercises and never had any package that included 20 exercises. However we had a bug that caused duplicated question quotas in case of bundle purchases. On 2nd October the full package contained 10 E-Trays and due to the bug you ended up with 20 exercises instead.
We apologise for the inconvenience caused to you and kindly ask you to consider the 3 additional tests as a commercial gesture and compensation from us.
Best regards, David