Training Sessions

All Training Sessions

These simulations and workshops provide focused, hands-on practice for EU selection exams. With expert feedback and realistic simulations, they will boost your confidence and improve your performance.

16 Jul12:30 - 14:30Europe/Brussels

Oral Presentation Simulation | COM Internal Comp | T-12:30

Trainer Ticiana Tucci

Location: Online

Ticiana Tucci

6 places left

Price €159.00

Preparing for the Oral Presentation stage of your European Commission Internal Competition? This session helps you sharpen your presentation skills through realistic practice with an expert and focuses only on the Oral Presentation part of the Oral Test. It’s interactive, strategy-focused, and designed to help you improve your structure, delivery, and confidence.

Please note: this training session is in English only and does NOT cover the Interview component of the Oral Test – separate sessions are available for that. It will only be held if at least 4 participants are confirmed 2 days before the event.

What's included?

Preparation focused on the Oral Presentation
Practical tips on how to strategically prepare for the Oral Presentation
Interactive Oral Presentation simulation with debrief and feedback.
You will be asked to prepare a short presentation (topics will be announced at the session, no prerequisites needed) and have a go in the 'hot seat' once
10 minutes preparation time
15 minutes presentation + feedback
A recording of your presentation
Session hosted by one of our EPSO experts
Limited to a small group of six participants for maximum interaction
Tailored to collective learning and group feedback.

Who should attend?

Candidates participating in the European Commission’s Internal Competitions.

Who is the trainer?

Ms. Ticiana Tucci, EU Training Assessment Centre Coach
A trained Psychologist, with over 20 years of experience in HR recruitment and selection, as well as, training and development.
Extensive experience as a certified career and executive coach.
Has led numerous Assessment Centres for large international corporations as a HR consultant.

Schedule

12:30 - 12:40 / Introduction (10 minutes)
12:40 - 12:50 / Preparation for presentations (10 minutes)
12:50 - 14:20 / Presentations + Feedback - 15 minutes each (1 hour 30 Minutes)
14:20 - 14:30 / Final Q&A (10 minutes)

How can I apply?

Click on the 'Book a seat' button and proceed to checkout for payment.
We will send notification emails with detailed instructions before the event.

Your place at a training session is only guaranteed once full payment has been received.

You will get a payment and registration confirmation, but the workshop is only confirmed when the minimum number of participants is met and a confirmation email is sent.
Email notifications will be sent to the email connected with the EU Training account you use to register for this training session.
Check your spam folder if you do not receive an 'Registration' email after registering for the session.

Minimum/maximum participants

Reasoning skills workshops: Minimum 8, maximum 30 participants
Other types of training sessions: Participant numbers vary – please check the specific workshop description.

Cancellation policy

If the minimum number of participants is not met, the workshop will be cancelled.
You will be notified by email and can choose a full refund, virtual euros, or to move your registration to another date.
If you cancel:
- 8 or more working days before the training session: full refund
- 6–7 working days before the training session: 50% refund
- 5 or fewer working days before the session: no refund
EU Training may cancel the event at any time and will refund the full participation fee in such cases.

17 Jul19:00 - 20:00Europe/Brussels

COM Internal Oral Test Workshop

Trainer Susanne Lindahl

Location: Online

Susanne Lindahl

19 places left

Price €59.00

Getting ready for the European Commission’s Internal Competition Oral Test?

Although there are no test dates published yet, this one-hour workshop is perfect for those candidates just starting to think about preparing and looking for guidance. Join this live online workshop designed to help you understand what to expect and how to prepare effectively for both parts of the Oral Test: the interview and the oral presentation.

Led by EU Training’s expert coach, this session provides a comprehensive overview of the assessment process, including best practices for success. You’ll gain clarity on how to approach both exercises, and get tips on how to avoid common pitfalls.

This is an interactive, Q&A style workshop where participants are encouraged to ask questions directly from the presenter.

What's included?

Overview of both the interview and oral presentation
Practical examples and preparation tips
Open Q&A with expert trainer Susanne Lindahl
Access to the recording and presentation slides for two weeks.

Who should attend?

Candidates preparing for the Oral Test for the European Commission’s Internal Competitions.

Your trainer is: Susanne Lindahl

Public administration expert
Coaching/training EU careers candidates since 2014
12 years work experience in EU institutions

Schedule

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How can I apply?

Click on the 'Book a seat' button and proceed to checkout for payment.
We will send notification emails with detailed instructions before the event.

Your place at a training session is only guaranteed once full payment has been received.

You will get a payment and registration confirmation, but the workshop is only confirmed when the minimum number of participants is met and a confirmation email is sent.
Email notifications will be sent to the email connected with the EU Training account you use to register for this training session.
Check your spam folder if you do not receive an 'Registration' email after registering for the session.

Minimum/maximum participants

Reasoning skills workshops: Minimum 8, maximum 30 participants
Other types of training sessions: Participant numbers vary – please check the specific workshop description.

Cancellation policy

If the minimum number of participants is not met, the workshop will be cancelled.
You will be notified by email and can choose a full refund, virtual euros, or to move your registration to another date.
If you cancel:
- 8 or more working days before the training session: full refund
- 6–7 working days before the training session: 50% refund
- 5 or fewer working days before the session: no refund
EU Training may cancel the event at any time and will refund the full participation fee in such cases.

22 Jul09:00 - 11:00Europe/Brussels

Interview Simulation | COM Internal Comp | M-09:00

Trainer Malene Bresson

Location: Online

Malene Bresson

6 places left

Price €159.00

Preparing for the Interview stage of your European Commission Internal Competition? This session helps you build confidence through realistic practice with an expert and focuses only on the Interview part of the Oral Test. It’s interactive, strategy-focused, and designed to show where you stand in your preparation.

Please note: this training session is in English only and does NOT cover the Oral Presentation – separate sessions are available for that. It will only be held if at least 4 participants are confirmed 2 days before the event.

What's included?

Preparation focused on the Interview
Practical tips on how to strategically prepare for the Interview (Motivation, Field-Related & General Competencies mentioned in the Annex I)
Interactive Interview simulation with debrief and feedback.
Each participant will be asked to answer a number of 'likely' interview questions and have a go in the 'hot seat' at least once
Recording of each participant's answers to interview questions, for personal use only
Session hosted by one of our EPSO experts
Limited to a small group of six to seven participants for maximum interaction
Tailored to collective learning and group feedback.

Who should attend?

Candidates from all levels and fields participating in the European Commission's Internal Competitions.

Who is the trainer?

Ms. Malene Bresson, EU Training Personal Coach

20+ years experience in HR law and communication.
10+ years of leadership and management experience in the public/private sector
Trained Life and Business Coach

Schedule

09:00 - 09:15 / Introduction (15 minutes)
09:15 - 10:45 / Interactive Interview simulation with debrief and feedback ( 1.5 hour )
10:45 - 11:00 / Final Q&A (15 minutes)

How can I apply?

Click on the 'Book a seat' button and proceed to checkout for payment.
We will send notification emails with detailed instructions before the event.

Your place at a training session is only guaranteed once full payment has been received.

You will get a payment and registration confirmation, but the workshop is only confirmed when the minimum number of participants is met and a confirmation email is sent.
Email notifications will be sent to the email connected with the EU Training account you use to register for this training session.
Check your spam folder if you do not receive an 'Registration' email after registering for the session.

Minimum/maximum participants

Reasoning skills workshops: Minimum 8, maximum 30 participants
Other types of training sessions: Participant numbers vary – please check the specific workshop description.

Cancellation policy

If the minimum number of participants is not met, the workshop will be cancelled.
You will be notified by email and can choose a full refund, virtual euros, or to move your registration to another date.
If you cancel:
- 8 or more working days before the training session: full refund
- 6–7 working days before the training session: 50% refund
- 5 or fewer working days before the session: no refund
EU Training may cancel the event at any time and will refund the full participation fee in such cases.

22 Jul17:30 - 19:30Europe/Brussels

Master the EPSO Verbal Reasoning Test | 2-Hour Workshop

Trainer Laszlo Papai

Location: Online

Laszlo Papai

28 places left

Price €65.00

Need a confidence boost for your upcoming EPSO Verbal Reasoning Test?

This two hour interactive workshop will focus exclusively on the EPSO Verbal Reasoning Test and offers the opportunity to ask questions throughout from our highly experienced instructor. During this workshop, we will dive into the methodology of this test, offer valuable tips and tricks, and then apply this knowledge via practical simulation.

PLEASE NOTE: The event will only take place if we have at least 8 participants 2 days before the date of the event.

What's included?

Computer-based test training for CAST competitions and EPSO competitions focused on the Verbal Reasoning test
2 hours of EPSO verbal reasoning methodology and test preparation
A live verbal reasoning test simulation simulating the actual EPSO test
Presented by our resident reasoning skills expert
Interactive session with Q&A throughout
The full recording of the session for two weeks

Who should attend?

CAST candidates, EPSO candidates, or anyone required to take the reasoning skills Computer-Based Tests (CBT or MCQs)

Who is the trainer?

László PÁPAI

Over 20 years of teaching and training experience
MA in foreign language learning
BSc in economics
12 years of international sales and marketing experience in various fields

Schedule

17:30 – 18:30 Verbal Reasoning Test Methodology & Tips + Q&A
18:30 – 19:30 Online Verbal Reasoning Test Simulation + evaluation of answers + Q&A

How can I apply?

Click on the 'Book a seat' button and proceed to checkout for payment.
We will send notification emails with detailed instructions before the event.

Your place at a training session is only guaranteed once full payment has been received.

You will get a payment and registration confirmation, but the workshop is only confirmed when the minimum number of participants is met and a confirmation email is sent.
Email notifications will be sent to the email connected with the EU Training account you use to register for this training session.
Check your spam folder if you do not receive an 'Registration' email after registering for the session.

Minimum/maximum participants

Reasoning skills workshops: Minimum 8, maximum 30 participants
Other types of training sessions: Participant numbers vary – please check the specific workshop description.

Cancellation policy

If the minimum number of participants is not met, the workshop will be cancelled.
You will be notified by email and can choose a full refund, virtual euros, or to move your registration to another date.
If you cancel:
- 8 or more working days before the training session: full refund
- 6–7 working days before the training session: 50% refund
- 5 or fewer working days before the session: no refund
EU Training may cancel the event at any time and will refund the full participation fee in such cases.

29 Jul17:30 - 19:30Europe/Brussels

Master the EPSO Abstract Reasoning Test | 2-Hour Workshop

Trainer Laszlo Papai

Location: Online

Laszlo Papai

30 places left

Price €65.00

Need a confidence boost for your upcoming EPSO Abstract Reasoning Test?

This two hour interactive workshop will focus exclusively on the EPSO Abstract Reasoning Test and offers the opportunity to ask questions throughout from our highly experienced instructor. During this workshop, we will dive into the methodology of this test, offer valuable tips and tricks, and then apply this knowledge via practical simulation.

PLEASE NOTE: The event will only take place if we have at least 8 participants 2 days before the date of the event.

What's included?

Reasoning skills test training for CAST competitions and EPSO competitions focused on the Abstract Reasoning test
2 hours of EPSO Abstract Reasoning Test preparation
A live abstract reasoning test simulation
Presented by our resident reasoning skills expert
Interactive session with Q&A throughout
EPSO test methodology and preparation
The full recording of the session for two weeks

Who should attend?

CAST candidates, EPSO candidates or anyone preparing for any type of competition where it is required to take the reasoning skills tests

Who is the trainer?

László PÁPAI

Over 20 years of teaching and training experience
MA in foreign language learning
BSc in economics
12 years of international sales and marketing experience in various fields

Schedule

17:30 – 18:30 Abstract Reasoning Test Methodology & Tips + Q&A
18:30 – 19:30 Online Abstract Reasoning Test Simulation + evaluation of answers + Q&A

How can I apply?

Click on the 'Book a seat' button and proceed to checkout for payment.
We will send notification emails with detailed instructions before the event.

Your place at a training session is only guaranteed once full payment has been received.

You will get a payment and registration confirmation, but the workshop is only confirmed when the minimum number of participants is met and a confirmation email is sent.
Email notifications will be sent to the email connected with the EU Training account you use to register for this training session.
Check your spam folder if you do not receive an 'Registration' email after registering for the session.

Minimum/maximum participants

Reasoning skills workshops: Minimum 8, maximum 30 participants
Other types of training sessions: Participant numbers vary – please check the specific workshop description.

Cancellation policy

If the minimum number of participants is not met, the workshop will be cancelled.
You will be notified by email and can choose a full refund, virtual euros, or to move your registration to another date.
If you cancel:
- 8 or more working days before the training session: full refund
- 6–7 working days before the training session: 50% refund
- 5 or fewer working days before the session: no refund
EU Training may cancel the event at any time and will refund the full participation fee in such cases.

22 Aug09:00 - 11:00Europe/Brussels

Oral Presentation Simulation | COM Internal Comp | M-9:00

Trainer Malene Bresson

Location: Online

Malene Bresson

6 places left

Price €159.00

What's included?

Preparation focused on the Oral Presentation
Practical tips on how to strategically prepare for the Oral Presentation
Interactive Oral Presentation simulation with debrief and feedback.
You will be asked to prepare a short presentation (topics will be announced at the session, no prerequisites needed) and have a go in the 'hot seat' once
10 minutes preparation time
15 minutes presentation + feedback
A recording of your presentation
Session hosted by one of our EPSO experts
Limited to a small group of six participants for maximum interaction
Tailored to collective learning and group feedback.

Who should attend?

Candidates participating in the European Commission’s Internal Competitions.

Who is the trainer?

Ms. Malene Bresson, EU Training Assessment Centre Coach

20+ years experience in HR law and communication.
10+ years of leadership and management experience in the public/private sector
Trained Life and Business Coach

What do past participants say?

"Very clear instructions, nice structure, nice tips and valuable feedback from Malene, who is a calm and positive coach." 25 October 2024 Oral Presentation Simulation

Schedule

09:00 - 09:10 / Introduction (10 minutes)
09:10 - 09:20 / Preparation for presentations (10 minutes)
09:20 - 10:50 / Presentations + Feedback - 15 minutes each (1 hour 30 Minutes)
10:50 - 11:00 / Final Q&A (10 minutes)

How can I apply?

Click on the 'Book a seat' button and proceed to checkout for payment.
We will send notification emails with detailed instructions before the event.

Your place at a training session is only guaranteed once full payment has been received.

You will get a payment and registration confirmation, but the workshop is only confirmed when the minimum number of participants is met and a confirmation email is sent.
Email notifications will be sent to the email connected with the EU Training account you use to register for this training session.
Check your spam folder if you do not receive an 'Registration' email after registering for the session.

Minimum/maximum participants

Reasoning skills workshops: Minimum 8, maximum 30 participants
Other types of training sessions: Participant numbers vary – please check the specific workshop description.

Cancellation policy

If the minimum number of participants is not met, the workshop will be cancelled.
You will be notified by email and can choose a full refund, virtual euros, or to move your registration to another date.
If you cancel:
- 8 or more working days before the training session: full refund
- 6–7 working days before the training session: 50% refund
- 5 or fewer working days before the session: no refund
EU Training may cancel the event at any time and will refund the full participation fee in such cases.

26 Aug17:30 - 19:30Europe/Brussels

Master the EPSO Numerical Reasoning Test | 2-Hour Workshop

Trainer Thomas A. Williams

Location: Online

Thomas A. Williams

30 places left

Price €65.00

Need a confidence boost for your upcoming EPSO Numerical Reasoning Test?

This two hour interactive workshop will focus exclusively on the EPSO Numerical Reasoning Test and offers the opportunity to ask questions throughout from our highly experienced instructor. During this workshop, we will dive into the methodology of this test, offer valuable tips and tricks, and then apply this knowledge via practical simulation.

PLEASE NOTE: The event will only take place if we have at least 8 participants 2 days before the date of the event.

What's included?

Reasoning skills test training for CAST competitions and EPSO competitions focused on the Numerical Reasoning test
2 hours of EPSO Numerical Reasoning Test preparation
A live numerical reasoning test simulation
Presented by our resident reasoning skills expert
Interactive session with Q&A throughout
EPSO test methodology and preparation
The full recording of the session for two weeks

Who should attend?

CAST candidates, EPSO candidates or anyone preparing for any type of competition where it is required to take the reasoning skills tests or Computer-Based Tests (CBT or MCQs).

Who is the trainer?

Thomas WILLIAMS

MA and PhD in foreign language learning and over 30 years of teaching and training experience
EU Training's EPSO (online) classroom trainer for pre-selection test strategies, tips and tricks
EU Training’s EPSO personal training coach for candidates wishing to tackle areas of weakness
Psychometric test item developer
Co-author of The Ultimate EU Test Book

Schedule

Timing and planning is indicative

17:30 – 18:30 Numerical Reasoning Test Methodology & Tips + Q&A
18:30 – 19:30 Online Numerical Reasoning Test Simulation + evaluation of answers + Q&A

How can I apply?

Click on the 'Book a seat' button and proceed to checkout for payment.
We will send notification emails with detailed instructions before the event.

Your place at a training session is only guaranteed once full payment has been received.

You will get a payment and registration confirmation, but the workshop is only confirmed when the minimum number of participants is met and a confirmation email is sent.
Email notifications will be sent to the email connected with the EU Training account you use to register for this training session.
Check your spam folder if you do not receive an 'Registration' email after registering for the session.

Minimum/maximum participants

Reasoning skills workshops: Minimum 8, maximum 30 participants
Other types of training sessions: Participant numbers vary – please check the specific workshop description.

Cancellation policy

If the minimum number of participants is not met, the workshop will be cancelled.
You will be notified by email and can choose a full refund, virtual euros, or to move your registration to another date.
If you cancel:
- 8 or more working days before the training session: full refund
- 6–7 working days before the training session: 50% refund
- 5 or fewer working days before the session: no refund
EU Training may cancel the event at any time and will refund the full participation fee in such cases.

27 Aug12:30 - 14:30Europe/Brussels

Interview Simulation | COM Internal Comp | T-12:30

Trainer Ticiana Tucci

Location: Online

Ticiana Tucci

6 places left

Price €159.00

What's included?

Preparation focused on the Interview
Practical tips on how to strategically prepare for the Interview (Motivation, Field-Related & General Competencies mentioned in the Annex I)
Interactive Interview simulation with debrief and feedback.
Each participant will be asked to answer a number of 'likely' interview questions and have a go in the 'hot seat' at least once
Recording of each participant's answers to interview questions, for personal use only
Session hosted by one of our EPSO experts
Limited to a small group of six to seven participants for maximum interaction
Tailored to collective learning and group feedback.

Who should attend?

Candidates from all levels and fields participating in the European Commission's Internal Competitions.

Who is the trainer?

Ms. Ticiana Tucci, EU Training Assessment Centre Coach
A trained Psychologist, with over 20 years of experience in HR recruitment and selection, as well as, training and development.
Extensive experience as a certified career and executive coach.
Has led numerous Assessment Centres for large international corporations as a HR consultant.

What do past participants say?

"The pace of the training was good and useful tips were discussed. The trainer is competent and has an in-depth knowledge of the topic." Maria from Greece attended the 12 September 2025 Interview Simulation

Schedule

12:30 - 12:45 / Introduction (15 minutes)
12:45 - 14:15 / Interactive Interview simulation with debrief and feedback (1.5 hour)
14:15 - 14:30 / Final Q&A (15 minutes)

How can I apply?

Click on the 'Book a seat' button and proceed to checkout for payment.
We will send notification emails with detailed instructions before the event.

Your place at a training session is only guaranteed once full payment has been received.

You will get a payment and registration confirmation, but the workshop is only confirmed when the minimum number of participants is met and a confirmation email is sent.
Email notifications will be sent to the email connected with the EU Training account you use to register for this training session.
Check your spam folder if you do not receive an 'Registration' email after registering for the session.

Minimum/maximum participants

Reasoning skills workshops: Minimum 8, maximum 30 participants
Other types of training sessions: Participant numbers vary – please check the specific workshop description.

Cancellation policy

If the minimum number of participants is not met, the workshop will be cancelled.
You will be notified by email and can choose a full refund, virtual euros, or to move your registration to another date.
If you cancel:
- 8 or more working days before the training session: full refund
- 6–7 working days before the training session: 50% refund
- 5 or fewer working days before the session: no refund
EU Training may cancel the event at any time and will refund the full participation fee in such cases.

27 Aug17:30 - 19:30Europe/Brussels

Master the EPSO Verbal Reasoning Test | 2-Hour Workshop

Trainer Laszlo Papai

Location: Online

Laszlo Papai

30 places left

Price €65.00

Need a confidence boost for your upcoming EPSO Verbal Reasoning Test?

PLEASE NOTE: The event will only take place if we have at least 8 participants 2 days before the date of the event.

What's included?

Computer-based test training for CAST competitions and EPSO competitions focused on the Verbal Reasoning test
2 hours of EPSO verbal reasoning methodology and test preparation
A live verbal reasoning test simulation simulating the actual EPSO test
Presented by our resident reasoning skills expert
Interactive session with Q&A throughout
The full recording of the session for two weeks

Who should attend?

CAST candidates, EPSO candidates, or anyone required to take the reasoning skills Computer-Based Tests (CBT or MCQs)

Who is the trainer?

László PÁPAI

Over 20 years of teaching and training experience
MA in foreign language learning
BSc in economics
12 years of international sales and marketing experience in various fields

Schedule

17:30 – 18:30 Verbal Reasoning Test Methodology & Tips + Q&A
18:30 – 19:30 Online Verbal Reasoning Test Simulation + evaluation of answers + Q&A

How can I apply?

Click on the 'Book a seat' button and proceed to checkout for payment.
We will send notification emails with detailed instructions before the event.

Your place at a training session is only guaranteed once full payment has been received.

You will get a payment and registration confirmation, but the workshop is only confirmed when the minimum number of participants is met and a confirmation email is sent.
Email notifications will be sent to the email connected with the EU Training account you use to register for this training session.
Check your spam folder if you do not receive an 'Registration' email after registering for the session.

Minimum/maximum participants

Reasoning skills workshops: Minimum 8, maximum 30 participants
Other types of training sessions: Participant numbers vary – please check the specific workshop description.

Cancellation policy

If the minimum number of participants is not met, the workshop will be cancelled.
You will be notified by email and can choose a full refund, virtual euros, or to move your registration to another date.
If you cancel:
- 8 or more working days before the training session: full refund
- 6–7 working days before the training session: 50% refund
- 5 or fewer working days before the session: no refund
EU Training may cancel the event at any time and will refund the full participation fee in such cases.

28 Aug17:30 - 19:30Europe/Brussels

Master the EPSO Abstract Reasoning Test | 2-Hour Workshop

Trainer Thomas A. Williams

Location: Online

Thomas A. Williams

30 places left

Price €65.00

Need a confidence boost for your upcoming EPSO Abstract Reasoning Test?

PLEASE NOTE: The event will only take place if we have at least 8 participants 2 days before the date of the event.

What's included?

Reasoning skills test training for CAST competitions and EPSO competitions focused on the Abstract Reasoning test
2 hours of EPSO Abstract Reasoning Test preparation
A live abstract reasoning test simulation
Presented by our resident reasoning skills expert
Interactive session with Q&A throughout
EPSO test methodology and preparation
The full recording of the session for two weeks

Who should attend?

CAST candidates, EPSO candidates or anyone preparing for any type of competition where it is required to take the reasoning skills tests

Who is the trainer?

László PÁPAI

Over 20 years of teaching and training experience
MA in foreign language learning
BSc in economics
12 years of international sales and marketing experience in various fields

Schedule

17:30 – 18:30 Abstract Reasoning Test Methodology & Tips + Q&A
18:30 – 19:30 Online Abstract Reasoning Test Simulation + evaluation of answers + Q&A

How can I apply?

Click on the 'Book a seat' button and proceed to checkout for payment.
We will send notification emails with detailed instructions before the event.

Your place at a training session is only guaranteed once full payment has been received.

You will get a payment and registration confirmation, but the workshop is only confirmed when the minimum number of participants is met and a confirmation email is sent.
Email notifications will be sent to the email connected with the EU Training account you use to register for this training session.
Check your spam folder if you do not receive an 'Registration' email after registering for the session.

Minimum/maximum participants

Reasoning skills workshops: Minimum 8, maximum 30 participants
Other types of training sessions: Participant numbers vary – please check the specific workshop description.

Cancellation policy

If the minimum number of participants is not met, the workshop will be cancelled.
You will be notified by email and can choose a full refund, virtual euros, or to move your registration to another date.
If you cancel:
- 8 or more working days before the training session: full refund
- 6–7 working days before the training session: 50% refund
- 5 or fewer working days before the session: no refund
EU Training may cancel the event at any time and will refund the full participation fee in such cases.

You may ask More questions

I have not received any confirmation email for a classroom training I've purchased.

A confirmation email will be sent to you once the minimum number of participants required have registered.

BUT, please check your spam folder for EU Training email notifications, because some email providers mark automated messages as spam.

Lastly, all necessary details will be provided in the confirmation email and subsequent reminder emails.

If a training session (workshop or simulation) is cancelled due to an insufficient number of registered participants, we will get in touch with you to find a solution that best fits you.

If you have not received ANY emails, not even a payment confirmation:

Check your spam folder
Check your EU Training account profile info to make sure the email you provided is correct
Make sure you are NOT logged in through Facebook
Contact Customer Support directly if you have checked all of the above and are still not receiving emails.

I can't attend the Master the EPSO Reasoning Skills workshop afterall, but I'v already paid. What are my options?

You are in luck! All of the EPSO Reasoning Skills workshops are recorded in full.

Here are all of your options if you can't attend the live workshop:

You'll automatically get the recording if you've already paid, but can't attend in the end. The recording will be available in your EU Training account for two weeks from the date the workshop was held.
If you'd really like to participate in a live workshop, we can move you to the next possible date, no extra cost.
If you'd like to cancel completely for whatever reason, we will refund you if it is in accordance with our terms and conditions. Just contact us directly to request the refund.

How do I access the Master the EPSO Reasoning Skills Workshop?

Once you've received the confirmation email for the Master the EPSO Reasoning Skills workshop you purchased, you will be able to access the live session as follows:

Find the "MY WORKSHOPS" section on your EU Training dashboard.
Each module will show there separately - Verbal, Numerical and Abstract Reasoning.
About 5 minutes before the start time click on the “Join event” button for the module that is starting.

What is the difference between an Online Classroom Training and a LIVE Webcast?

The major difference between a Classroom Training session and our Webcasts lies in their objectives.

The aim of the Classroom Training session is to improve your personal performance
- These are small group sessions focused on individual and group feedback
- They are collaborative, workshop style
- Often it is called a simulation because the trainer will ask each participant EPSO-style interview questions
- For many of these, the trainer will record the participant's response which is a useful tool to prepare for EPSO exams
Webcasts are less personal given their nature.
- It is usually a very large group of people (we've had over 500 people at once)
- If you participate in a live webcast, you can ask questions from the presenter directly through the chat box
- Webinars and webcasts are recorded so you can watch them as many times as you wish. (difference between webinars and webcasts here)

For both the classroom training session and the webinars you receive background materials and a lots of good advice about EPSO exams.

As you can see both preparation tools are extremely useful, however, the way they achieve their objectives are different.

What happens if I get disconnected during an online Classroom Training session?

Try to reconnect through the same link, try loggin in with a different browser.

If you are unable to reconnect, contact Customer Support immediately - our agents are always on hand monitoring live events and they will help resolve the issue.

What should I do if I cannot hear the presenter or see the presentation slides?

If you have audio issues or you cannot see the content the presenter is sharing during an online training session or live webinar, always try the following first:

1. Check that your speakers are turned on and your headphones are properly connected.

2. Check that the sound on your device is not set to 'mute'. You can check this by going to YouTube and playing a video to see if there is sound.

3. Make sure all your audio out levels are set high.

4. If, during the webinar, you stop hearing audio or the content does not change on screen for a prolonged period of time

Log out and log back in
Try a different browser

5. If you are not able to log back in or lose access to the live webinar or training session completely:

Write to Customer Support immediately - our agents are always on hand monitoring live events
If you end up missing the session due to technical issues - no worries - with a few exceptions, you will be able to access the full recording on your Dashboard, where you accessed the live event.
There are some webcasts and training sessions that are not recorded.

How many times can I use a question? And how many times can I revise a test?

Our questions have no expiration date, your question balance has no expiration date. You can compose new tests as long as you have new questions on your account, and you can revise previous tests without any time limitation.

We created a system that helps your EU exam preparation in the best possible way:

After you buy an exam preparation package, you can use these questions to create new tests in any composition and language you wish.
Once you launch a new test, the number of questions that you put in there will be deducted from your account and you can use each question once, similarly to a test book where you mark your answer options.
However, as a special gift to our customers, we created a system where you can re-take any of your previously composed tests as many times as you like (you can do this by finding the test you wish to re-take via the Practice Activity block of your Dashboard).
You can monitor your progress via the Statistics block as well.
After submitting or re-taking a test, you can revise all your previous tests in Review mode which includes an option to turn off the 'Explanation' feature to further improve the revision experience.
Moreover, revision is not limited in any way. You may revise previous tests and questions for an unlimited period and for an unlimited number of times.

I can't attend the classroom training - can I get a refund?

EU Training's cancellation policy:

Cancellation up to 8 working days before the classroom training session's date: 100% refund.
Cancellation 7-6 working days before the classroom training session's date: 50% refund.
Cancellations from 5 or fewer working days before the classroom training session's date: NO REFUND.

For more information, please consult our Terms of Use.

With cancellation and refund requests, please contact our support team.

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