Thank you for sharing and I hope you´ll get an answer from Prometric. What is important and you´ve done correctly I think, is complaining within the right time limits and by using the means specified either in the notice of competition or in Prometic instructions. Your experience is very worrying for some of us who will be doing the same kind of tests very soon. We already had to endure the torture of booking the tests in Prometric platform, a neverending and very frustratring process wtih a new system that got stuck all the time. To be honest with you and as a long-term candidate (I´ve got many competitions on my back), the first stages of EPSO selection processes and EU selection processes in general have taken a turn for the worst: it seems to me that they actively seek to discourage candidates by making registering and booking exams more difficult and prone to mistakes and errors. They will call it 'a resilience test' but in practical terms they only seek to frustrate and discourage the less motivated. My advice is checking again which deadlines they have to answer to your claim and using all possible means you might have to complain, even the ombuds(wo)man if neccessary. They might say, against you, that by using a hotel connection you did not fully control the Internet connection, so make sure you have arguments against that or they will reject your claim. Good luck and let´s keep sharing any issues we might have with Prometic. You are not alone.

Hello colleagues: 

Does someone know when the results are expected?

Thanks

Vicente