I am candidate in EPSO/AD/391/21 - 1 - EXPERTS IN TECHNICAL SUPPORT TO MEMBER STATES’ STRUCTURAL REFORMS (AD7).
I got serious issue with the platform Prometric. I specially rent a room in a good hotel to have a dedicated internet connection. I succeeded to connect, to get inspected and to do the first part verbal reasoning. After the break, I succeeded to finish the numerical reasoning but was disconnected for the abstract reasoning. I tried to connect several times, always succeeded to get inspected, but never succeeded to reach the last part of the exam. I tried to contact support (because when you try 3 times it is not possible to have test, you have to contact support), but nobody is answering, even a few days after. I issue a complaint to EPSO and PROMETRIC (who already answered that they would not answer quickly because of covid-19 situation). I really do not know what will happen, if they will take my results or if I have to do all again. That's not a good sign for the institution and for the people wishing to join.
Thank you if you have any experience or answers.