TestWe App issues

EPSO COMPETITIONS
ISA_ Wed, 11/27/2024 - 10:24

Hello everyone,

I am a candidate in the AST-3 competition, and I have been experiencing issues with the TestWe app.

Firstly, they sent me a prerequisite test titled Financial, even though my competition is Public Procurement. Secondly, despite following all the instructions in the app's user manual, I am unable to open the app—it only shows a blank window.

When I reach out to the chatbot for technical assistance, I am directed to create a ticket. I described the issue, but when I attempt to submit the ticket, I receive an error message stating: "We are sorry. You are restricted from accessing this helpdesk page."

Is anyone else experiencing similar issues?

Regards,

Hello Isa, the exam appears

Welkyx Fri, 11/29/2024 - 13:58

Hello Isa, the exam appears to be called "finance" no matter the profile you have chosen.

Thanks

ISA_79 Tue, 12/03/2024 - 09:22

Thanks

Testing the camera, I would

evabravofernandez_157482 Sun, 12/01/2024 - 18:25

Testing the camera, I would like to know if somebody has experienced the same issue.

Checking the camera, I can get a picture, and I can record myself. But the when I play the recording there is a total black screen. Is this normal? Is the same computer I used previously without problem.

I am trying to find any support helpdesk or email to send a question to testwe but I only find the chatbot.

 Thank you

 

I managed to contact the

ISA_79 Tue, 12/03/2024 - 09:25

I managed to contact the support trough this link https://testwe.freshdesk.com/support/tickets/new and they solved all the issues I had.

I encountered the same problem with the black screen. In my case I tried serveral times until I recorded properly the videos. It is a bit frustating...