Renewing contract for Contract agent conditions?

robert.polak_135827 Wed, 06/24/2020 - 09:47

Hey all. Does anyone know if for example you have 14 years of experience now and your contract is for 4 years, if they decide to renew it is it on the old Grade 14 or are they going to renew it with Grade 16 since now you have more then 17 years of experience?

When your contract is renewed Fri, 06/26/2020 - 20:42

When your contract is renewed, the existing conditions will apply. That means that you would be two steps higher after 4 years and, if lucky enough, maybe reclassified to a higher grade (15). Unless you get a brand new contract, your experience will not be reassessed. 

Well that`s not fair. The

robert.polak_135827 Thu, 07/02/2020 - 02:39

Well that`s not fair. The whole Grading system for Contact Agents is broken. It favors people with less experience vs experienced ones. I am missing around 1 year to get Grade 16 and now I may have to maybe wait 10 years to reach that level.