Dear EU TRAINING,

First and foremost, thank you for your contribution to our exam preparation. I've listened to most of your free materials, bought the test packages, bought further questions etc. They seem to be useful, and they are also fun to practice with. The quality of this website is also better than most of the websites out there. Thank you for the work you are doing. 

Today, I've finally listened to the pro-tips verbal reasoning seminar that I have purchased for 85 EUR. I was under the impression, that it's going to provide me with something extra over and above the free seminar, or the written explanations that I get after my verbal reasoning tests or what you have in the EU Tests book you published. I feel slightly cheated however, as it seems that I got 8 questions for 85 EUR and no pro-tips whatsoever. The seminar was enjoyable, clear and it was a great opportunity to practice but "search for keywords" or "don't use outside knowledge" hardly means "pro" for us at this stage, I believe. I had the impression you would really give pratical tips i.e. different ways of reading the text based on length or information required by the question etc, or list subtler ways the question designers may try to catch us out. 

As I said, your service is of high quality and I've been really pleased so far and once again, thank you for being here for us. At the same time, please re-consider your pricing or the level of your pro-seminars because this particular pro-tips seminar has been an underwhelming experience and I felt there were no tips shared whatsoever.

Best regards,

Mariann