If you have added a free live webcast to your account or purchased a live webinar, here is how to access it:
How to join the live event
- Find the webcast/webinar listed under the "MY WEBINARS" section of your dashboard after logging into your EU Training account.
- About five minutes before the start time click on the “JOIN EVENT” button
Having trouble connecting, or are you connected but having technical issues?
Troubleshooting
- Firewall: Remove it temporarily during the webinar.
- Sound: Double-check that your speakers/headphones are properly plugged in and the volume is on.
- Try viewing the webinar with your device and listening through the ClickMeeting app.
- Download the ClickMeeting app from the Google Play Store or The App Store.
- We will provide the 9-digit PIN# at the start
- Use that pin to access the webcast
- Browser issues: Try logging out of your EU Training account and back in again via a different browser.
- Make sure you are using the latest browser version
- Network Connection: Run a system configuration test well before the event.
- Click on the "System conference test. Click here!" option on the event's access page.
- Operating System: These requirements must be met:
- 2 GHz dual-core processor or better (4-core preferable)
- 2 GB of RAM (4 GB or more recommended)
- An operating system such as Windows 8 (Windows 10 recommended), Mac OS 10.13 (the newest version recommended), Linux, or Chrome OS.
If you continue to experience technical issues contact our Customer Support team here, and they will get back to you super fast.