Hi, I recently had 2 cases where I just began a practice test, but the cursor slowed to a crawl. I got a pop-up stating that another page was causing a slowdown with the option to stop it, but even then the issue was not resolved. In the first case, it was so bad that I restarted the computer, but the questions I took for the test were not subtracted from my list. The second time I closed the page and reopened it, but the questions were already counted as used.

Any idea what is causing the page and if I can get the questions taken "returned" to my account?