I reported several errors and I find that some of the explanations have missing information. I haven't heard anything yet ( for more than 2 weeks). I'm finding your service very poor compared as before. Very dissapointed!
I reported several errors and I find that some of the explanations have missing information. I haven't heard anything yet ( for more than 2 weeks). I'm finding your service very poor compared as before. Very dissapointed!
Thank you all for bringing
Thank you for bringing this to our attention and for sharing your feedback with us.
If I understand correctly, your concern is the delayed response to your error reports.
We take full responsibility for that and we apologise that you had to wait so long to get an answer.
Due to a technical issue, accessing the reported question was more complicated than necessary, which slowed down our response time.
The issue is now being fixed and we are working hard to respond to all pending error tickets as soon as possible and make sure this problem does not occurs again.
If you have any other remarks or suggestions how we can help your preparation better, please let us know and we're here to listen.
David @ EU Training
...to improve your service:
...to improve your service:
1) Ensure that all tests are available in all languages
2) Ensure that the answer keys are actually logically and linguistically correct
3) Ensure that all error reports are processed within 48 hours from submission
Thank you for your feedback.
Thank you for your feedback.
I have followed up on your initial comment concerning not receiving replies to your error reports by reviewing your account. In the process I noticed that you have a ‘REPER’ account. Since your account was generated, we have installed an automatic prompter in our system. This automatic prompter appears the first time a user logs into a REPER account and notifies them to update their email address. When these accounts are generated an automatic email address is also generated. Until the user updates this email address to their current address all reply correspondence gets sent to this automatically generated email. I noticed that the email address featured on your account has not been updated to your active email address. It seems this account must have slipped through without detection during the transition.
This can easily be updated by selecting “My Account” (from the dropdown menu next to the shopping cart once you have logged in) and on the “Profile” page you can update the email field to your active address.
Once the email address has been updated, we will be able to reply to any future error reports you send within a timely fashion. We regularly update existing questions in our database based on the error reports sent to us by our users, which helps us immensely to improve on our service offering.
Regarding having tests available in all languages I can ensure you we are constantly working to expand on our database in terms of languages available, types of EPSO test questions and quantities of each test type. Currently, our verbal reasoning questions are available in 16 languages, which is far more than any other EPSO practice test provider, but we are constantly working on it. I am sure you can appreciate that this comes with great development costs and time.
We are very sorry for an inconvenience this email problem has caused you and appreciate that you contacted us via the forum to rectify the matter.
Kind regards,
David @ EU Training