Hello, I hope someone can help me with very serious technical issues I'm having with the TestWe app.

I'm working on a Dell PC with specs well above the minimum requirements indicated by TestWe. I disable AV & Firewall prior to running the app.

When attempting the prerequisite test, my PC will always crash on a blue screen right after the 360 check. Following that, the blue screen crash will keep happening just by trying to access the app. I need to then uninstall TestWe (properly, including the hidden files as described by EPSO) and reinstall it. This allows me to attempt the prerequisite test again, but again it will crash on a blue screen after the 360 check.

I entered a support ticket via https://testwe.freshdesk.com/support/tickets/new. After some back and forth with the agents, they recommended to uninstall SupportAssist and related software, in particular (in their words): 

Dell SupportAssist
Dell SupportAssist OS Recovery for Deliverance
Dell Support Remediation

Following this advice, I uninstalled from my PC:

Dell SupportAssist
Dell SupportAssist OS Recovery Plugin
Dell SupportAssist Remediation

These were the names as found on my PC.

I then uninstalled & reinstalled TestWe, tried the prerequisite test and blue screen crashed at exactly the same point (after the 360 check). At this point, support just told me to use a different PC. This was yesterday, Friday, in the afternoon.

I managed to secure a different PC, in this case an HP laptop with specs also above the minimum requirements indicated by TestWe. With this new machine, the TestWe app won't even start.

It's Saturday, TestWe support is offline until Monday and my exam is on Thursday.

Can anyone help, please?

Thanks